Archive for the ‘Customer Care’ Category

Inspirational Leader or Know-It-All

  There’s a fine line between being recognized as an industry expert that others want to follow versus a know-it-all that nobody wants to be around. One of the hot industries that’s experienced a flood of newly self-proclaimed “guru”, “leading authority”, or “expert” over the last few years is internet marketing. Let’s say that you [...]

Share

Don’t Forget to Think Inside the Box

  I’m sure that you’ve been told numerous times to “think outside the box”. Only the true visionaries think outside the box, right? Or maybe you’re questioning, “We all think inside the box, right?” Wrong! We may all exist inside the box, but not everyone thinks about what the box is and how and why [...]

Share

The Happiest Sales on Earth

  Last Friday, I was fortunate to spend a great day at Disneyland with my kids thanks to my brother-in-law, sister-in-law and niece. Thanks S, H & M! Disneyland has always been about building a memorable, enjoyable, friendly experience … and maybe it’s just my age and what I do for a living that has [...]

Share